Welcome to Freesia Florist! By accessing our website and placing an order, you agree to be bound by the following terms and conditions:

1. Order Placement and Payment:

• All orders must be placed through our website, Instagram, or Telegram. Full payment is required at the time of order placement.
• We accept various payment methods, including credit cards, debit cards, and online payment platforms.

2. Delivery Policy:

• We offer free delivery within the West Island area of Montreal. For deliveries outside this area, additional charges may apply.
• Delivery times are subject to availability, and we will do our best to accommodate your preferred delivery window.
• It is the customer’s responsibility to provide accurate delivery information. Freesia Florist is not responsible for any delays or non-delivery due to incorrect or incomplete information.

3. Product Availability and Substitution:

• Due to seasonal availability and the nature of fresh flowers, we may need to substitute certain flowers or colours in your arrangement. Rest assured, any substitutions will be made with flowers of equal or greater value and will maintain the overall style and theme of the arrangement.

4. Cancellations:

• Orders can be cancelled up to 24 hours before the scheduled delivery time. Cancellations made after this period will not be eligible for a refund.

5. Privacy Policy:

• We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy page for more details on how we handle your data.

6. Changes to Terms and Conditions:

• Freesia Florist reserves the right to update or modify these terms and conditions without prior notice. By continuing to use our services, you agree to be bound by the most current version of these terms.

Thank you for choosing Freesia Florist. We look forward to serving you with beautiful, fresh flowers for all your special occasions.